Common Issues

Recording Won't Start

Possible causes:

Screen Recording permission not granted — ScreenKite verifies the permission before every recording. If denied, it opens System Settings for you. Grant the permission and restart ScreenKite.
Another recording is active — Stop any active recording before starting a new one.
Audio permission missing — For audio-only recording, grant Microphone permission if you're recording with a mic.

Black Screen in Recording

Possible causes:

DRM-protected content — Apps with DRM (streaming services) block screen capture at the macOS level. This is an OS restriction.
Wrong display selected — On multi-monitor setups, verify you selected the correct display.
App window minimized — For window recording, the target window must not be minimized.

No Audio

Possible causes:

System Audio not enabled — Check that the system audio toggle is on in the Recording Hub
Microphone not enabled — Mic recording requires the microphone toggle and Microphone permission
Audio track muted in editor — In the Project Editor, check that audio track visibility/volume isn't zero

Export Issues

H.264 grayed out for large canvas — H.264 maxes out at 3840×2160. Use HEVC for larger resolutions.
HEVC unavailable — Requires macOS 13+. Update your OS or use H.264.
Export stuck — Close other GPU-intensive apps and try again. Check available disk space.

Shortcuts Not Working

Global keyboard shortcuts require Accessibility permission. Check System Settings → Privacy & Security → Accessibility and ensure ScreenKite is listed.

Common Issues

Recording Won't Start

Possible causes:

Screen Recording permission not granted — ScreenKite verifies the permission before every recording. If denied, it opens System Settings for you. Grant the permission and restart ScreenKite.
Another recording is active — Stop any active recording before starting a new one.
Audio permission missing — For audio-only recording, grant Microphone permission if you're recording with a mic.

Black Screen in Recording

Possible causes:

DRM-protected content — Apps with DRM (streaming services) block screen capture at the macOS level. This is an OS restriction.
Wrong display selected — On multi-monitor setups, verify you selected the correct display.
App window minimized — For window recording, the target window must not be minimized.

No Audio

Possible causes:

System Audio not enabled — Check that the system audio toggle is on in the Recording Hub
Microphone not enabled — Mic recording requires the microphone toggle and Microphone permission
Audio track muted in editor — In the Project Editor, check that audio track visibility/volume isn't zero

Export Issues

H.264 grayed out for large canvas — H.264 maxes out at 3840×2160. Use HEVC for larger resolutions.
HEVC unavailable — Requires macOS 13+. Update your OS or use H.264.
Export stuck — Close other GPU-intensive apps and try again. Check available disk space.

Shortcuts Not Working

Global keyboard shortcuts require Accessibility permission. Check System Settings → Privacy & Security → Accessibility and ensure ScreenKite is listed.