Recording Won't Start
Possible causes:
- Screen Recording permission not granted — ScreenKite verifies the permission before every recording. If denied, it opens System Settings for you. Grant the permission and restart ScreenKite.
- Another recording is active — Stop any active recording before starting a new one.
- Audio permission missing — For audio-only recording, grant Microphone permission if you're recording with a mic.
Black Screen in Recording
Possible causes:
- DRM-protected content — Apps with DRM (streaming services) block screen capture at the macOS level. This is an OS restriction.
- Wrong display selected — On multi-monitor setups, verify you selected the correct display.
- App window minimized — For window recording, the target window must not be minimized.
No Audio
Possible causes:
- System Audio not enabled — Check that the system audio toggle is on in the Recording Hub
- Microphone not enabled — Mic recording requires the microphone toggle and Microphone permission
- Audio track muted in editor — In the Project Editor, check that audio track visibility/volume isn't zero
Export Issues
- H.264 grayed out for large canvas — H.264 maxes out at 3840×2160. Use HEVC for larger resolutions.
- HEVC unavailable — Requires macOS 13+. Update your OS or use H.264.
- Export stuck — Close other GPU-intensive apps and try again. Check available disk space.
Shortcuts Not Working
Global keyboard shortcuts require Accessibility permission. Check System Settings → Privacy & Security → Accessibility and ensure ScreenKite is listed.