Fix Tella Upload Stuck at 0%, 50%, or 90% (Processing)

Tella’s Mac app records locally, then uploads so you can edit and share on the web. When the bar freezes at 0%, 50%, 90%, or sits on processing, you are blocked on the cloud step — not on the camera.

TL;DR

A stuck Tella upload or endless processing state means your file is not done until Tella’s servers say so — even if the Mac capture already finished. Keep the app open, stabilize upload bandwidth (often about 2.5–5 Mbps), and confirm Mac-app and browser accounts match. For weekly Mac demos you must own as MP4s, ScreenKite’s local Metal export removes that cloud gate entirely.

What people are saying

Tella’s changelog repeatedly ships fixes for stuck processing and HDR/10-bit upload timeouts — the cloud pipeline is a recurring failure surface. Creators comparing demo tools on r/SaaS often evaluate Tella-class recorders against local workflows for exactly this reason: the file is not “done” until someone else’s servers finish.

Why this keeps biting you

Tella is strong when you want a hosted library, browser editing, and polished share links. That strength is also the structural limit. The Mac app is not the finish line; the paid/upload pipeline is. Progress bars that freeze at round percentages are symptoms of a product where identity, bandwidth, and remote processing all sit between “I hit stop” and “I can edit.”

Account mismatch is a documented footgun: Mac app on one email, browser workspace on another, and the clip “disappears.” HDR and high-bitrate sources often take longer; Tella’s changelog has repeatedly shipped fixes for odd-dimension and HDR processing stalls — which itself signals how central the upload pipeline is. Fine for teams living in tella.tv. Wrong default when a finished local file is the real deliverable.

Fixes inside Tella

1. Keep the Mac app (or web recorder) open until the upload completes. Progress often pauses if you quit early.
2. Stable about 2.5–5 Mbps upload. Weak Wi‑Fi makes the bar sit still; Tella often resumes when the link returns.
3. Restart the Mac app and leave it open. Check Help → Open Video Folder if support asks for local files.
4. Do not delete the recording while it is stuck. Support can often recover data that still exists on disk.
5. Update the app after HDR / odd-dimension changelog fixes; long or 10-bit sources take longer.
6. Confirm the same account email on Mac app and browser before assuming the video is lost.

Export without a processing queue

Tella remains a reasonable choice when hosted editing is the product. When you need a finished local MP4 every time — auto-zoom, captions, Metal export — ScreenKite is the stronger Mac default. Capture stays on disk. AI agents can edit the timeline. No “90% forever” gate.

Stay or switch

The take

Unstick the upload with connection, “keep open,” and account checks. Then stop treating a cloud processing bar as part of “done.” For Mac demos you own, ScreenKite is the calmer path.

Download ScreenKite for Mac →

Also read: Tella has no free plan · ScreenKite vs Tella